Support
Stuck on a level, found a bug or have an idea? Email us. We read every message and usually reply within two working days.
Reporting a bug
These details help us fix it faster:
- Your device model and iOS or Android version (iPhone: Settings › General › About; Android: Settings › About phone)
- The level number where it happened
- What you did, what you expected and what happened instead
- A screenshot or screen recording, if you can
Common questions
I deleted the game and lost my progress. Can I get it back?
Your progress is saved only on your device, so deleting the game also deletes it. We can’t restore it from our side.
How do I turn off sound, music or vibration?
Open the menu during a level, or the settings on the main screen, and switch each one on or off.
I paid to remove ads. How do I get it back on a new phone?
Use “Restore Purchases” in the game while signed in with the same Apple ID (iPhone) or Google account (Android) you bought it with. If it doesn’t work, email us with the date of your purchase.
How do I stop personalised ads?
On iPhone, go to Settings › Privacy & Security › Tracking and turn off tracking for Kicky Soccer. You will still see ads, but they won’t be personalised using your advertising identifier. On Android, reset or delete your advertising ID in your device settings. In the European Economic Area, the United Kingdom and Switzerland, you can also change your choice from Privacy settings in the game’s settings menu.
How do I ask about or delete my data?
Email us from the address you want us to reply to. Our Privacy Policy explains what the game collects and what you can ask for.